Introduction24 months of warranty and lifetime technical support. Please feel free to contact us with any further questions.
30-Day Money-Back Guarantee for Any ReasonYou could fully refund your undamaged Alpha Products purchased in 30 days without giving any reason. When we receive the returns and finish the inspection, the refund will be back in your account in 10 working days. In order to get your refund successfully, you should know:
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, the buyer is responsible for shipping costs
- For non-quality related warranty claims, HULKMAN refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Warranty Claims for Quality-Related IssuesAll quality-related defects of your Alpha products purchased from HULKMAN’s authorized distributors and retailers, such as Amazon, Kickstarter and Indiegogo, are covered by the 24-month warranty starting from the date when you receive the product. If you have requested a replacement, the replaced Alpha will continue the warranty of your original order. Example:
- You purchased an Alpha product with a 24-month warranty and received it on 01/01/2020.
- After finding a quality-related defect, you requested a replacement on 02/01/2020.
- The warranty period of the replacement is still from 01/01/2020 to 01/01/2022.
- Returning products for any reasons other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Costs associated with unauthorized returns(any returns made outside of the approved warranty process)
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues(after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products(including but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from illegitimate resource
- Loss incurred from the use of HULKMAN products
- Returning personal items sent to HULKMAN